SHIPPING & RETURNS POLICY
- Packages typically reach the courier within 2 – 6 business days.
- The following delivery time estimates are counted in business days (Monday-Friday), not calendar days.
- A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.
- For any other queries relating to the shipping process please contact us at [email protected]
- Returns and exchanges are at the sole discretion of purerawz.co.
- If the wrong item shipped we will exchange or refund the purchase. We must be notified within 7 days of the delivery date if you have any problems or issues with the product.
- If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the “no sell” list. We do not tolerate scammers and “testers”.
- Refunds will only be issued after the items have been returned to us. Thus said, 99.9% of all issues are resolved by simply communicating with us.
- Please do not hesitate to contact us here at [email protected] If your order has not yet been shipped and you wish to cancel your order then please email us at [email protected] and we will do our utmost to accommodate you.
- We cannot promise we can intercept it if its already been picked up by the courier. If it has already shipped, we will gladly accept the return, but there will be a 15% restocking fee and buyer pays the shipping. All items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you.
- Each case is handled individually. If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you.
- All orders are documented weighed and photographed prior to shipping to avoid fraudulent claims