🔥 WE HAVE THE BEST COMPOUNDS ON THE PLANET
🔥 WE HAVE THE BEST COMPOUNDS ON THE PLANET
Packages typically arrive within 6-14 business days as they travel from the EU to the US before final delivery. If your package hasn’t arrived within 14 business days, please contact customer service for assistance.
We ship to the USA and worldwide, with a few exceptions.
We do not offer refunds or reshipments for orders sent through international reshippers. If your package is lost, damaged, or confiscated while using a reshipper, we cannot provide a refund.
Please make sure you follow local laws and the laws of the reshipper’s country. Also, check that your package meets the reshipper’s terms of service before placing your order.
International shipping typically takes 8-17 days, but we cannot guarantee exact delivery times. Customs delays are the most common reason for shipping issues.
Send us an email at support@purerawz.co as soon as you can. If it hasn’t shipped, we can change the address for you
Tracking Updates: You should receive tracking updates via email within 1-3 business days after payment. Check your order status here.
Tracking Shows Delivered, But No Package.
We handle lost packages on a case-by-case basis and may require an affidavit for reshipment. Reach out—we’re happy to help!
Some USPS packages may face delays or get lost in transit. If you have concerns about your shipment, please contact USPS directly:
Customer Service: 1-800-275-8777
Tracking Support: 1-800-222-1811
Hours: Mon–Fri: 8 AM – 8:30 PM ET | Sat: 8 AM – 6 PM ET
For tracking updates, enter your tracking number on USPS.com.
If your order is returned due to an incorrect address or being unclaimed, the following applies:
Restocking Fee: A fee will be charged if you request reshipment. This covers handling and processing costs.
Invalid Address: If the package is returned due to an incorrect or incomplete address, you must pay the full restocking fee before reshipping.
Tip: Double-check your shipping address at checkout to avoid extra fees.
We accept payments via Venmo, Zelle, Paypal, and Cryptocurrency. For international payments, we accept cryptocurrency.
Banks and credit card companies verify your information to prevent fraud. Providing your phone number is a security measure for your protection. We won’t use it for marketing.
Yes, your personal information is encrypted and securely sent using SSL technology, so only we can read it.
Your credit card will be charged at the time the order is placed.
Yes, refunds are available for the orders that are still being processed. Once your product has been shipped, it is no longer eligible for a refund. Refunds usually take 3-5 business days but may take longer for third-party banks or money apps.
We do not accept any returns.
Yes. For bulk purchases or resale inquiries, please contact us at support@purerawz.co.
If you have any issues, feel free to contact us at support@purerawz.co.
Crystallization can happen during shipping, especially in winter when temperatures drop. This is normal, as some high-dose compounds may crystallize. If you don’t have special heating equipment, you can use a stove. Heat it on low (about 40% power) on a glass stove top. Place the bottle on it and let it heat up. Shake it periodically until the crystals dissolve. After that, let the bottle cool down, then open the childproof lid to let air escape, and close it again. Store it at room temperature and avoid refrigerating. Some compounds may appear milky and don’t need heating—just shake them well before use. If you’re unsure about crystallization or whether heating is needed, feel free to contact us at support@purerawz.co.
Yes, we verify every batch of each product with third-party lab reports available for each item. Always request independent testing from accredited labs. We provide both 1st and 3rd party COAs (Certificates of Analysis).
All our products are tested by first-party and third-party labs using mass spectrometry for precise results. Lab reports are updated with each batch and are available on our site. Testing is done by MZ Biolabs in Tucson, Arizona, known for accurate, high-quality testing. Learn more about MZ Biolabs here
You can use PureRawz Rewards by making purchases, participating in promotions, or engaging on social media pages.
To redeem your rewards, log in to your PureRawz account, navigate the “Rewards” section, and select the PureRawz treat you’d like to claim. Follow the prompts to complete your redemption.
Yes, PureRawz Rewards may have an expiration date. Be sure to check your reward points balance and expiration dates in your account to ensure you use them before they expire.
Yes, PureRawz Rewards are available for all customers, including international orders. However, shipping fees may apply depending on your location.
You can track your PureRawz Rewards balance by logging into your PureRawz account and visiting the “Rewards” section.
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As part of our exclusive upscale promotion, you can add some of our top research compounds to your order at a special discounted rate.
