Overall very happy with my experience ordering from Purerawz. There were some drawbacks initially: the on-site Chat feature never responded despite multiple attempts to connect, and the first PayPal address I was given was not accepted by PayPal. Purerawz then gave me a different address that worked. My shipment was received in a couple of days, well-packaged and cooled by ice packs. In summary, I'm very happy to have found Purerawz!